Terms of purchase

1. Who sells

Songumi is a brand of VYBE NEGOCIOS DIGITAIS LTDA, a company registered in Brazil under CNPJ 31.909.645/0001-75, with its registered address at R. Antonio Alves de Faria, 51, Vila Bras Cubas, Mogi das Cruzes – SP, CEP 08740-265, Brazil. When you buy on a Songumi storefront, your contract is with this company.

Contact: [email protected]. By creating a free preview or buying, you accept these terms and our privacy policy.

2. What we sell

Songumi creates personalized songs from the story you tell us. Depending on the storefront, you can buy:

• The full song: lyrics and music made from your details, after a free preview limited to 90 seconds.
• Extras at checkout: immediate delivery, the same song in a second music style, or another song for someone else.
• After your purchase, on your order page: the same song in another style (each style once), another song for someone else, the music video of your song (karaoke, or anime with the people you choose), and “Get it now” to receive a 48-hour song right away.

Not every product is sold on every storefront. What is on sale, and its price, is always shown before you pay.

3. Who can buy

You must be at least 18 years old and able to enter into a contract. If you order for someone else, you confirm that you may share their details with us. Details about a child should only be sent by a parent, a legal guardian or someone they authorise, with care and only what the song needs. For the anime music video, only a parent or legal guardian, or someone with their permission, may choose how a child is drawn.

4. The story you send

You are responsible for what you send us. Do not send anything unlawful, hateful, defamatory, sexual, violent or threatening, anything that exposes someone’s private life without permission, or anything that infringes someone else’s rights.

Please leave out sensitive details the song does not need, such as health, religion, sex life, political opinions or ethnic origin. If you include them, we use them only to make the song you asked for, as explained in the privacy policy. For the anime music video you choose how each person looks, for example skin tone, hair and age. These choices may reveal ethnic origin. We use them only to draw the characters, with your explicit consent, and delete them as explained in the privacy policy.

5. The song, the preview and adjustments

Lyrics and music are created with artificial-intelligence tools from your details, so melody, voice, pronunciation and style vary. We do not imitate famous artists or real people’s voices, and we cannot promise a particular emotional reaction.

The free preview lets you hear the song before you pay. Where adjustments or remakes are offered, they follow the limits shown on the page (normally two). Some orders also include an alternative version of the same song at no extra cost.

Please check the names and lyrics before you buy and before you share the song.

6. Prices and payment

Prices are shown before you pay, in the currency of the storefront (USD, EUR, GBP, CHF, SEK, DKK, NOK, NZD, HUF, ILS, CZK, RON or CAD). The price shown is the final price: it includes any taxes that apply, such as VAT, and there are no delivery costs. If your card is in another currency, your bank may add its own conversion fee.

Payments are processed by Stripe (cards, Apple Pay, Google Pay and the other methods shown at checkout), by Hotmart on the storefronts that pay through Hotmart, and by PayPal where it is offered. We never see or store your full card number.

A purchase is complete only when the payment provider confirms the payment to our server. A redirect or a confirmation screen alone does not confirm it.

On storefronts that pay through Hotmart, Hotmart processes the payment and its own purchase terms also apply to it, refunds are paid through Hotmart, and after-purchase products and the music video are not sold.

7. Saved card and one-click purchases

On storefronts outside the European Union and the European Economic Area (for example in the United States, the United Kingdom, Switzerland and New Zealand), when you pay for your song by card, Stripe may keep that card so you can buy extras on your order page with one click.

• We keep only Stripe’s reference, the card brand and the last four digits, so we can show you which card would be charged. The card itself stays with Stripe.
• Nothing is charged without your action. Before each one-click purchase the button shows the amount and the card, for example “Pay $47 with Visa •••• 4242”, and you can always choose another card.
• You can ask us to remove the saved card at any time at [email protected].

On storefronts in the European Union and the European Economic Area, we do not keep your card: each extra is paid in a secure Stripe payment form.

8. Delivery

• 48-hour delivery (standard): your full song arrives 48 hours after confirmed payment. It opens on your private order page and arrives by email at the same time.
• Immediate delivery: if you chose it, your full song opens on your page and arrives by email as soon as it is ready, normally within a few minutes after confirmed payment.
• Get it now: while you wait for a 48-hour delivery, you can receive the song right away by paying the difference shown on your order page.

On storefronts that pay through Hotmart, the 48 hours apply to the email: your order page shows when you can listen to and download your song, and “Get it now” is not offered.

Some special offers show a different delivery time at checkout; the time shown there applies to that order. If production takes longer than usual, we deliver as soon as the song is ready.

Extras arrive when they are ready, never before your main song opens. A second style or another song bought while you wait opens together with your song.

Delivery is digital: your order page, a download link and email. Your order page opens through a private link: anyone who has it can open the order, so keep it to yourself and share only the gift link. Please give a correct email address and check your spam and promotions folders. If something does not arrive, write to us and we will send your access again.

9. Extras after your purchase

• Your song in another style: the same lyrics in a new music style. Each style can be bought once per song.
• Another song for someone else: a new song from a short new form, for another person. Up to 10 per order per day.

They are optional and charged only when you confirm the payment. Each one is a separate purchase, covered by the same guarantee as your song, except the anime music video, whose guarantee is explained below.

10. The music video: karaoke or anime

The music video is a vertical video (made for phones) of your song, with the lyrics lighting up on screen as they are sung, over scenes created by artificial intelligence for your song. In the karaoke music video the scenes show no people. In the anime music video some scenes show the characters you approved, drawn in anime from the choices you made (never from photos); the other scenes show places and objects from your story. No scene writes the name of the person the song is for. That name appears in the title of the video, at the start and possibly again at the end (for example “For Emma”, or “For you” when no name was given), and in the on-screen lyrics when it is sung. The video carries a small songumi.com signature and uses the main version of your song.

• It is offered only once your full song is available to you, and each song can have one video.
• The karaoke music video is usually ready in less than one hour after payment, and the anime music video in about an hour. We email you when it is ready, and you can watch and download it (MP4) on your order page.
• If production fails, we try again. If we still cannot deliver it, we refund it in full. For the anime music video, if we cannot deliver it within 24 hours, we tell you by email and refund it in full.

Anime preview. Before you pay, we draw your characters and a few scenes as a free preview, marked PREVIEW, with up to 8 drawings per order. When you approve and pay, your characters stay as you approved them, and some scenes of the video are animated from those drawings. Changing an approved character after delivery is a paid correction: its price is shown on screen before you approve it, and we redraw only the scenes with that person.

11. Your right of withdrawal

If you live in the European Union, in Norway or another country of the European Economic Area, or in the United Kingdom, you generally have the right to withdraw from a contract made online within 14 days of the purchase, without giving a reason.

Our products are digital content made for you and delivered online. On our storefronts for those countries, before purchases whose delivery begins right away (such as the music video, a second style, another song or “Get it now”), we ask you to tick a box with these exact words:

I expressly agree that you start on this purchase before the 14-day withdrawal period ends, and I acknowledge that I lose my right of withdrawal for it once delivery begins. The 30-day money-back guarantee still applies.

For the anime music video, whose guarantee covers defects and non-delivery, the box has these exact words:

I expressly agree that you start on this purchase before the 14-day withdrawal period ends, and I acknowledge that I lose my right of withdrawal for it once delivery begins. The guarantee for defects and non-delivery still applies.

The box is never pre-ticked and we ask again for every purchase. Your consent is recorded with that purchase and confirmed in the email that delivers it. With this consent, your right of withdrawal for that purchase ends once its delivery begins. If we did not ask for this consent for a purchase, or you did not give it, your right of withdrawal stays in place for 14 days even after delivery.

To withdraw, send us a clear statement within the period, for example by email to [email protected]. You may use the model form below, but you do not have to. We refund all payments for that purchase within 14 days of receiving your statement, using the same payment method and at no cost to you.

Swiss law and the law of most countries outside Europe do not give a general right of withdrawal for online purchases, so on those storefronts we do not ask for this consent. Our 30-day guarantee, and for the anime music video the guarantee for defects and non-delivery, apply everywhere, also after delivery and after you give the consent above.

12. 30-day money-back guarantee

If you are not happy with your purchase, email [email protected] within 30 days of the payment and we refund it in full, no questions asked. The guarantee covers the song and everything you buy for it: extras at checkout, a second style, another song, “Get it now” and the karaoke music video. The 30 days count from the payment of each item.

Anime music video. Because you see and approve your characters before you pay, its guarantee covers defects and non-delivery: if the video does not match the characters you approved, a scene is broken, or it is not delivered, we redo the affected scenes free of charge or refund it in full. Changing characters you approved is not a defect: it is a paid correction, as explained in the music video.

Where the checkout page of a special offer shows another period (for example 7 days), the period shown there applies to that order.

Refunds go back to the payment method you used; for Hotmart purchases, through Hotmart. Because extras and the music video depend on your song, a refund of the song also ends access to them, and in that case we refund them together.

This guarantee is our own promise. It does not limit your statutory rights, for example if what we deliver is faulty or not as described.

13. How you may use your song

Your song and your music video are for personal, non-commercial use: listening, downloading, giving them as a gift and sharing them on your personal social media. You may not resell or sublicense them, publish them on music streaming platforms, register them as your own work, or use them in advertising or any other commercial activity without our written permission.

14. Intellectual property

Delivering your song gives you a licence to use the files within these terms. It does not transfer the rights in our technology, processes, designs or brand. We keep the records and versions needed for support, security and proof of your order.

15. What is not allowed

Do not try to get around payment, the preview limit, the delivery flow or the security of the site and its links; do not copy, scrape, resell or clone the service; and do not commit fraud, make unjustified chargebacks or send false details.

16. Liability

Nothing in these terms limits our liability for intent or gross negligence, for injury to life, body or health, or any liability that cannot be excluded by law. Beyond that, and as far as the law allows, we are not liable for indirect damage, for your own use or publication of the song, for claims arising from details you sent us, or for delays caused by banks, email providers, internet failures or events outside our control.

17. Applicable law and complaints

These terms are governed by the law of Brazil, where the seller is established. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you may go to the courts of that country.

If something went wrong, write to us first at [email protected]: we usually answer within two business days and try to solve it with you.

18. Changes to these terms

We may update these terms when the product, our providers or the law change. Each purchase is governed by the version published on this page on the day of that purchase.

19. Contact

For anything about your order, write to [email protected] with your order number and the email address you used to buy. VYBE NEGOCIOS DIGITAIS LTDA, CNPJ 31.909.645/0001-75, R. Antonio Alves de Faria, 51, Vila Bras Cubas, Mogi das Cruzes – SP, CEP 08740-265, Brazil.